Satisfaction Guarantee

For Full Facility Members:

If you are not satisfied you may request in writing a full credit/refund of your membership dues (including joining fee) within 30 days of the start of your membership. After 30 days, a credit/refund will be issued for the unused portion of your membership dues. (Joining fee will not be credited/refunded. If the YMCA cancels a program, a credit/refund of program fee will be issued to you.)

For Program Members:

If you are not satisfied you may request in writing a full credit/refund of your program fee before the second class. You may also request a full credit/refund of your membership dues within 30 days of the start of your membership.

Credits/Refunds

• Withdrawal of Full Facility Membership due to medical reasons: full credit/refund for the unused portion of Membership Fee (excludes Joiner Fee); doctor’s note required.
• If the YMCA cancels a program, a credit/refund of program fee will be issued to you.
• Withdrawal of Program Membership due to medical reasons: full credit/refund for the unused portion of the Program Fee (excludes Membership Fee); doctor’s note required.
• Suspension or termination of Full Facility Membership: full credit/refund for the unused portion of your membership (excluding Joiner Fee).
• Suspension or termination of Program Membership: full credit/refund for the unused portion of your program fee (excluding Program Membership Fee).
• Returned payment: Member responsible for service fee.
• Deposits: All deposits are for the purpose of securing a spot in a program and therefore are non-refundable and non-transferable.
• All credits valid for one year from date of issue.

Membership on Hold

A membership to the YMCA of Greater Hartford can be put on hold one time per calendar year for a full one to three consecutive months. Please see Member Service staff for details.

Back to top